Support
Support
Start with Troubleshooting and the FAQ — most issues are covered there. If you still need help, here's how to reach us.
Contact the Fashio team
Use the Contact Us option inside the Fashio app or dashboard, under
Profile → Contact/Support. It opens a pre-filled support email tied to your
account. Including your account's API key ID (not the secret) and the failing
generation's job id speeds up any investigation.
Requesting a higher rate limit
Need a higher daily cap than the default 500 requests/day for a production integration? Ask through the same Contact Us channel — see Rate Limits & Errors for how the cap works.
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Never send your full API key secret to anyone, including support. A key ID is enough for anyone
on our side to look up your account's usage — the secret itself should never leave your
server.